If you have complained to us and you’re not satisfied with our decision on your complaint is open to you to contact the Office of the Ombudsman. The ombudsman provides an impartial independent and free service.
By law the ombudsman can examine complaints about any of our administrative actions por procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to the complaints about actions which occur on or after 24th August 2015.
The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Say” (Residence whose place is provided under a contract with the HSE)
Contact details are as follows
The Office of the Ombudsman
18 Leeson street ,Dublin 2